Working together to improve patient flow

15 May - 15 May The King's Fund

Speakers

Attendees

Sponsors

Exhibitors

Programme

  • 15 May
SA

Sue Adams

Chief Executive
Care and Repair England

15 May

Siva Anandaciva

Chief Analyst
The King's Fund
Siva is chief analyst in the policy team, leading on projects covering NHS funding, finances, productivity and performance.

Before joining the Fund in 2017, Siva was head of analysis at NHS Providers – the membership body for NHS trusts and foundation trusts – where he led a team focused on NHS finances, workforce and informatics. Previously, he was an analyst in the Department of Health working on medicines policy and urgent and emergency care. Siva has been a governor of the Homerton University NHS Foundation Trust since October 2014.

Read Siva' reports and blogs

15 May

John Bolton

Visiting Professor, Institute of Public Care
Oxford Brookes University
John is a former Director of Social Services at Coventry City Council and a former Strategic Finance Director at the Department of Health who now works as a consultant in adult social care. John who qualified as a social worker in 1974 spent most of his career in the public sector managing and delivering social care. He had a spell at the Audit Commission where he became Director of the Joint Review Team looking at efficiency and effectiveness in local authority social services.In 2010 John was appointed as a Visiting Professor at the Institute of Public Care (Oxford Brookes University). John continues to work across the United Kingdom looking at cost effective and efficient ways of managing and delivering social care for adults. He works alongside Newton (Europe); the Local Government Association; the Institute of Public Care (IPC) as well as a range of public and private bodies seeking best outcomes from social care and health. John has written a range of papers most of which can be found on the IPC web site - https://ipc.brookes.ac.uk/publications.html. These cover a wide range of subjects from Managing Demand in adult care to Approaches to Outcome-Based Commissioning, including work on out of hospital care. John’s most recent work has been for the Welsh Government on the “cost of care” and funded nursing care. From January 1st 2018 John has become a Fellow of Practice at the Government Outcomes Lab, which is part of Blavatnik College at Oxford University.

15 May

Simon Bottery

Senior Policy Fellow
The King's Fund
Before joining The King’s Fund in September 2017, Simon spent almost 10 years as Director of Policy at the older people’s charity Independent Age, researching and campaigning on issues including care home quality, unmet needs for care, social care funding and the social care workforce. He was vice-chair of the Care and Support Alliance in 2017.

Simon has wide experience in policy, communications and journalism, including as Director of Communications at Citizens Advice. He has also worked for ActionAid, in the commercial sector for Guinness and in BBC local radio.

Read Simons' blogs and report

15 May

15 May

David Buck

Senior Fellow, Public Health and Inequalities
The King's Fund
Before joining the Fund, David worked at the Department of Health as deputy director for health inequalities. He managed the Labour government's PSA target on health inequalities and the independent Marmot Review of inequalities in health. While in the Department he worked on many policy areas – including on diabetes, long-term conditions, dental health, waiting times, the pharmaceutical industry, childhood obesity and choice and competition – as an economic and strategy adviser. He has also worked at Guy's Hospital, King’s College London and the Centre for Health Economics in York where his focus was on the economics of public health and behaviours and incentives.

15 May

Marion Collict

UEC National Operations Director
NHS Improvement
Marion Collict is UEC National Operations Director for NHS Improvement. She was previously the Executive Director of Operations, Risk & Governance at Luton & Dunstable University Hospital NHS Trust. Marion is a Nurse and Midwife by background with nearly 30 years service in the NHS and is passionate about service improvement, safety and Patient Experience.

15 May

Professor Simon Conroy

Clinical Lead, Acute Frailty Network
NHS Elect
Simon’s ambition is to improve outcomes for frail older people by embedding evidence based medicine into clinical practice (‘campus to clinic’ translational research). His research addresses different models of care for frail older people, assessing feasibility as well as clinical and cost-effectiveness. His educational activities take an interdisciplinary perspective on developing and teaching knowledge locally (frailty services), nationally (BGS) and internationally (EUGMS & EAMA). Implementation of research findings into clinical practice is key, and best exemplified by work on the Silver Book and the Acute Frailty Network.

More information can be found at:
http://www2.le.ac.uk/departments/health-sciences/research/primary/staff/conroy

15 May

MD

Miriam Duffy

Director of Operations
Nottingham University Hospital
PG

Paul Gates

Consultant Paramedic
London Ambulance Service NHS Trust

15 May

Pete Gordon

Senior Improvement Manager
NHS Emergency Care Improvement Programme
Pete has a background in nursing including working as a specialist nurse and senior nurse in critical care before moving into health service management. He has held a number of operational and improvement roles in the NHS before joining the Emergency Care Intensive Support Team.
He believes great staff engagement is crucial if front line staff are to be truly involved with improving urgent and emergency care. He is also a great believer in using simple rules and approaches such as #Red2Green days and #endPJparalysis. He is the creator of the SAFER patient flow bundle, a good (and well known) example of using simple rules to improve urgent and emergency care.
Above all else, Pete is passionate about patients and empowering teams that deliver direct care to be freed up from unnecessary tasks i.e. those that add no value to our patients.

15 May

JG

John Green

Head of Joint Commissioning
London Borough of Havering

15 May

Dr Taj Hassan

President
Royal College of Emergency Medicine
Dr Taj Hassan is a consultant in Emergency Medicine at the Leeds Teaching Hospitals NHS Trust and also President of the Royal College of Emergency Medicine (2016 - 2019).
He has previously held posts at NHS Improvement as Associate Medical Director for Urgent & Emergency Care, Vice President of the RCEM and was Director of eLearning at the College (2005-2012) leading on the development of the eLearning platform that is now RCEMLearning. He has led on the development of the new strategy RCEM Vision 2020 which focuses on the key themes of Staffing, Systems & Support.
His major interests include EM system design, creating workforce resilience & sustainability and developing leadership skills for emergency physicians. Internationally, he has been involved in running leadership training programmes for the International Federation of EM (IFEM) and was Chair of the IFEM group that developed the position paper on Sustainable working Practices for the Emergency Physician in 2014. He has also recently led an initiative to launch the first international conference of Emergency Medicine in Pakistan which is aimed at fast tracking EM development in that country. This forms part of a wider international RCEM strategy to be launched in late 2017.

15 May

AH

Alison Holbourn

Deputy Chief Inspector of Primary Medical Services and Integrated Care
Lead in Local Systems Reviews, Care Quality Commission

15 May

RH

Richard Humphries

Senior Fellow, Policy
The King's Fund

15 May

Helen McKenna

Senior Policy Adviser
The King's Fund
Helen is a generalist whose role spans the Fund’s policy and communications functions and involves identifying, analysing and communicating emerging policy issues as well as advising on their implications.
Before joining the Fund, Helen was principal policy adviser on health and social care at Which? where her work included campaigns to improve the transparency of dental charges and to make it easier for people to complain about public services.
Helen also worked at the Department of Health as a fast-stream trainee and then as a manager. Her roles at the Department included working on the Health and Social Care Act reforms, leading a review of the NHS Constitution and developing a programme of collaboration on health matters between China and the UK.

Helen has an MSc in health policy from Imperial College, London.

Read Helens' reports and articles

15 May

NM

Norman McKinley

Executive Director of UK Operations
British Red Cross

15 May

Neill Moloney

Managing Director
The Ipswich Hospital NHS Trust
Neill has worked in the NHS for more than 25 years. He has extensive experience in operational management in a number of acute hospitals. In recent years he has led a number of redesign projects at Ipswich Hospital which has supported sustained above average performance in Emergency Care. Neill is now Managing Director of Ipswich and Colchester Hospitals which also includes community services in Ipswich and East Suffolk.

15 May

David Orr

Chief Executive
The National Housing Federation
David Orr is Chief Executive of the National Housing Federation and a former President of Housing Europe, the European network for Social Housing. He is the Chair of the board of Reall, previously known as Homeless International.

Previously, David has been Chief Executive of the Scottish Federation of Housing Associations and of Newlon Housing Trust, having also worked with Centrepoint.

David was awarded in 2010 an honorary membership of the CIH.

15 May

LO

Laura Osborn

Intermediate Care Programme Manager
London Borough of Havering

15 May

CP

Carl Petrokofsky

Specialist in Public Health
Public Health England

15 May

Jeremy Porteus

Managing Director
Housing Learning Improvement Network
Jeremy was formerly National Lead for Housing at the Department of Health responsible for its Extra Care Housing capital programme.
After leaving the department, he founded the independent Housing LIN, bringing together over 40,000 housing, health and social care professionals in England and Wales to exemplify innovative housing solutions for an ageing population.
The Housing LIN’s learning and improvement activities, along with its consultancy business, provide market intelligence on latest funding, research, policy and practice developments to inform service transformation.
Jeremy is author of the influential HAPP12 and HAPPI3. He is currently working on HAPPI4: older people and rural housing.

15 May

Ann Marie Riley

Senior Project Nurse
Nottingham University Hospital
Ann-Marie Riley is a registered general nurse who has a background in intensive care nursing, both general and specialty including major injuries, cardiac and burns. She has held a range of leadership roles including matron for trauma and orthopaedics, Head Nurse across a wide range of specialties and senior project nurse for safe staffing.
She is currently the Deputy Chief Nurse at Nottingham University Hospitals where she has a key role supporting both the Chief Nurse, and the Chief Operating Officer, in ensuring the delivery of high quality nursing care, safe patient flow and delivery of key quality indicators. She has a passion in utilising data to support both the review and continual improvement of nursing care delivery.
WR

William Roberts

National Lead for Enhanced Health in Care Homes
NHS England

15 May

LS

Liz Sargeant

Clinical Lead, Health and Social Care Integration
Allied Health Professionals, NHS Emergency Care Improvement Programme

15 May

ZS

Zuzanna Sawicka

Consultant in Elderly Medicine
Mid Yorkshire Hospitals NHS Trust

15 May

RS

Rosie Seymour

Deputy Director
Better Care Support team

15 May

Dr Mark Simmonds

Consultant, Acute and Critical Care Medicine
Nottingham University Hospital
Dr Mark Simmonds qualified in 2001 from the University of Nottingham and trained in acute medicine and intensive care. He now works as a consultant mainly in Critical Care with sessions in Acute Medicine at Nottingham University Hospitals NHS Trust where he is now Deputy Divisional Director for the Medical Division with responsibility for developments around patient flow and discharge.
Until recently he chaired the NUH Recognise and Rescue Programme having worked as a trainee on improving the treatment of Severe Sepsis. He remains clinical lead for sepsis at NUH and was a member of the NICE Sepsis Guideline Development Group. More recently he has been the clinical lead for the ambitious mobile ‘eObservations and eHandover’ project.
Mark has led teams four times to the finals of the HSJ Patient Safety Awards since 2013, has won a Building Better Healthcare award 2015 and was highly commended in the HSJ Clinical Leader of the Year Award 2015.

15 May

Dr Alison Smith

Head of Strategy and Development
The Royal Voluntary Service
Allison has a Bachelor of Science in Neuropsychology from the University of Alberta, Canada, and a Master’s and PhD in Gerontology from Keele University. For 8 years Allison worked in the Cabinet Office – shaping and developing policies around health, social care, and ageing. Allison has also worked at NESTA, the UK’s leading innovation foundation, and was a consultant for the Centre for Ageing Better (May 2015 to August 2016). Allison is currently working as Head of Strategy and Development at the Royal Voluntary Service where she is designing evidence-base driven programmes. In 2009 she published a book – titled Ageing in Urban Neighbourhoods: Place attachment and social exclusion.

15 May

CT

Carolyn Tester

Transformation Lead
The Ipswich Hospital NHS Trust
Carolyn joined the NHS 8 years ago, having completed 17 years in private sector, in project and programme management roles. Since joining the NHS, she has worked at The Ipswich Hospital NHS Trust, in both transformation and operational management roles. She has led the transformation team, delivering sustained improvements across emergency care. Personal achievements include:

  • Leading the ‘Red to Green’ programme at Ipswich, which has been shared nationally,
  • Driving sustained reduction in stranded patient metrics through streamlined processes including ‘peer to peer’ challenge
  • Driving sustained reduction in ‘delayed transfer of care’ patient numbers through successful system-wide working

For the past 12 months, Carolyn has been working as Head of Operations for medicine and the Emergency Department.

15 May

Neil Tester

Deputy Director
Healthwatch England
Neil has led Healthwatch England’s policy, communications and external affairs work since 2015. He also became responsible for intelligence and analytics on his appointment as Deputy Director from April 2017. He has a focus on maximising the collective impact of the Healthwatch network and demonstrating the difference it makes to health and social care services when people talk to their local Healthwatch.
Neil started out in journalism on The House Magazine and The Parliamentary Monitor before moving into communications, marketing, policy, strategy, public affairs and network development in a range of leadership roles in membership organisations including the Chartered Society of Physiotherapy, in federated charities such as Girlguiding UK and Relate, and in the public sector.

15 May

Professor Martin Vernon

National Clinical Director for Older People
Person Centred Integrated Care, NHS England
Martin qualified in 1988 in Manchester. Following training in the North West he moved to East London to train in Geriatric Medicine where he also acquired an MA in Medical Ethics and Law from King’s College. He returned to Manchester in 1999 to take up post as Consultant Geriatrician building community geriatrics services in South Manchester.

Martin was Associate Medical Director for NHS Manchester in 2010 and more recently Clinical Champion for frail older people and integrated care In Greater Manchester. He has been the British Geriatrics Society Champion for End of Life Care for 5 years and was a standing member of the NICE Indicators Committee.

In 2015 Martin moved to Central Manchester where he is Consultant Geriatrician and Associate Head of Division for Medicine and Community Services. He also holds Honorary Academic Posts at Manchester and Salford Universities and was appointed as Visiting Professor at the University of Chester in 2016.

In 2016 Martin was appointed National Clinical Director for Older People and Person Centred Integrated Care at NHS England. In 2017 he became Chair of the NHS England Hospital to Home Programme Board and is working on National Frailty Care with NHS Improvement.

15 May

MW

Mick Ward

Leeds County Council
SW

Simon Williams

Director
Local Government Association

15 May

LA

Lena Abdu

Improvement and Transformation Lead
First Community Health and Care
SA

Sue Adams OBE

Chief Executive
Care and Repair England
SA

Shamaila Afzal

Healthcare Development Manager
Roche Diagnostics
KA

Karsten Alvar

Discharge Team Leader
Ashford and St. Peter's Hospitals NHS FT
SA

Siva Anandaciva

Chief Analyst
The King's Fund
GA

Gillian Anderson

Research Associate
University of Strathclyde
IA

Iain Anderson

Strategy Development,Delivery
NHS Medway CCG
DA

David Arkle

Housing Manager
Amber Valley Borough Council
CA

Carl Arnold

Project Manager
Leeds City Council
TA

Trevor Arnold

Regional Director Partnerships
Siemens Healthineers
PA

Paul Arrowsmith

Business Development
Hospedia
JA

Jan Austin

SDU Lead Countywide Community Services
Worcestershire Health and Care NHS Trust
KB

Kevin Baber

Director of Strategic Development
Plymouth Hospitals NHS Trust
DB

Dr Diana Badcock

Senior Operations Officer and Director of Emergency
Bendigo Health
SB

Sara Bailey

Lead for Operational Patient Flow
Cornwall Partnership NHS FT
GB

Gill Baker

Senior Commissioning Manager, Urgent Care
NHS Bolton CCG
AB

Alan Ball

Head of NHS Partnerships
Alliance Healthcare
AB

Alan Ball

Head of NHS Partnerships
Alliance Healthcare
PB

Paul Beech

Head of Integration
NHS Bolton CCG
JB

Joyce Beier

Public Health Analyst
Lincolnshire County Council
SB

Shiv Bhurtun

Strategic Partnership and Transformation Manager
Barnsley Metropolitan Borough Council
AB

Alison Bishop

Head of Unscheduled Care
Hywel Dda ULHB
AB

Adam Bladwel

Development Manager
Red Cross
PB

Prof John Bolton

Professor
Institute of Public Care
SB

Simon Bottery

Senior Policy Fellow
The King's Fund
SB

Stephen Boyle

Product Specialist
TeleTracking Technologies
CB

Chris Bradley

Director
2020 Delivery
SB

Sarah Bradley

Community Nurse Lead, Torquay
Torbay and South Devon NHS FT
EB

Eamann Breen

Senior Contract Manager
NHS City and Hackney CCG
GB

Gill Burrows

System Resilience Lead
Derbyshire Community Health Service NHS FT
KB

Kate Burton

Performance Improvement Manager
NHS Wales Delivery Unit
SB

Sarah Buxton

Service Manager for Community Service
First Community Health and Care
AC

Anthea Carstens

Deputy Manager Rapid Response
CSH Surrey
CC

Claire Casarotto

Head of Service Integrated Discharge Teams
East kent Hospitals NHS FT
LC

Lynda Chandler

Performance Improvement Manager
NHS Wales Delivery Unit
CC

Chris Charlton

Senior Information Manager
Leeds Health and Care Hub, Analytics
SC

Sue Chooi

Senior Assistant Director
Ng Teng Fong General Hospital
PC

Prof Gerald Chua

Head of Medicine
Ng Teng Fong General Hospital
CC

Catherine Clarke

Unscheduled Care Lead
Ireland East Hospital Group
FC

Francis Clarke

Partnership Manager
Home Group
MC

Marion Collict

UEC National Operations Director
NHS Improvement
TC

Tim Connolly

Senior Policy & Advocacy Advisor (H&SC)
British Red Cross
PC

Prof Simon Conroy

Professor of Geriatric Medicine
University Hospitals of Leicester
CC

Caroline Cooke

Policy Manager
British Geriatrics Society
SC

Susanne Craven

Group Support Manager
University Hospitals Birmingham
GC

Gemma Czerwinke

Team Manager
Southend Borough Council
MD

Margaret Dangoor

Carer representative
Personal
AD

Anita Davies

Head of Nursing
Powys Teaching Health Board
JD

Johanne Deegan

Directorate manager
Wrightington Wigan Leigh NHS FT
CD

Christian Dipper

Clinical Director
Newcastle upon Tyne Hospitals NHS Trust
CD

Claire Doyle

Economist
Department of Health
MD

Miriam Duffy

Director of Operations
Nottingham University Hospitals NHS Trust
MD

Monica Duncan

Carer
CD

Caroline Dykeman

Clinical Development Lead
Health Innovation Manchester
DE

Debbie Edwards

Team Manager
Shropshire Council
CE

Chris Elliot

General Manager
Luton and Dunstable Hospital FT
VF

Vincent Foster

Account Manager
Aurora Communications
AF

Aisling Fox

Policy Advisor
Department of Health and Social Care
EG

Eleanor Garnett-Bentley

Associate Director for Transformation
Innovation Agency (NHS)
PG

Paul Gates

Consultant Paramedic
London Ambulance Service NHS Trust
CG

Christopher Gibbins

Head of Acute Medicine
Nottingham University Hospitals NHS trust
JG

Julia Glover

Head of Clinical Site
Northern Devon Healthcare Trust
PG

Pete Gordon

Senior Improvement Manager
Emergency Care Improvement Programme
JG

John Green

Head of Joint Commissioning
London Borough of Havering
RG

Rosemary Green

Strategic Account Manager
NHS Digital
PG

Paul Greenwood

Improvement Advisor
AQuA
SG

Scott Gregory

Programme Facilitator
AQuA
AG

Alison Griffiths

Assistant Director of Nursing
Betsi Cadwaladr University Health Board
VG

Victoria Griffiths

Chief Operating Officer
CSH Surrey
SH

Sam Hall

Patient Flow Product Manager
Hospedia
SH

Simon Halstead

E Observations Manager
Hospedia
DH

Douglas Hamandishe

Chief Clinical Information Officer
Hospedia
SH

Susan Hannon

Group Support Manager
University Hospitals Birmingham
MH

Martin Harper

Head of Managed Distribution Agreements
Alliance Healthcare
MH

Martin Harper

Head of Managed Distribution Agreements
Alliance Healthcare
DH

Dr Taj Hassan

President
Royal College of Emergency Medicine
CH

Craig Hay

Community Services Manager
Durham Dales Health Federation
GH

Gill Healey

Sustainable Communities Director
Torus
MH

Matthew Henry

Head of seven Day Hospital Services and Discharge
Department of Health and Social Care
TH

Tanya Henson

Group Manager Hospitals
Derbyshire County Council
SH

Sharon Hinsley

Assistant Director of Operations
Northern Devon Healthcare Trust
AH

Alison Holbourn

Deputy Chief Inspector
Care Quality Commission
SH

Steve Hollyhead

Client Director
SSG Health
SH

Stephen Holman

General Manager Torquay
Torbay and South Devon NHS FT
JH

Janet Hope

Head of IDB
Salisbury NHS FT
DH

Dr Simon Howes

Policy Research Manager
Royal College of Emergency Medicine
LH

Lindsey Huxtable

Service Manager
Shropshire Council
SI

Safia Iqbal

Healthy Housing Manager
Derby City Council
BJ

Benoit Jamous

Associate Director
The Advisory Board Company
DJ

Dr Houyuan Jiang

Reader (Associate Professor)
University of Cambridge
GJ

Geraldine Johnston

Director of Operations
Cardiff and Vale University Health Board
HJ

Helen Jones

Project Manager
Bedford Hospital NHS Trust
HJ

Helen Jones

Associate Director
Oxleas NHS FT
TJ

Tom Jordan

Policy Adviser
NHS Improvement
TK

Tom Kealey

Head of Health and Wellbeing
Reigate and Banstead Borough Council
DK

Dr Siobhan Kennelly

HSE Clinical Lead Older Person's Integrated Care
Health Service Executive, Ireland
AK

Anne Marie Keown

Director of Service Improvement
Ireland East Hospital Group
DK

Dr Andrew Key

Consultant Geriatrician
Chesterfied Royal Hospital NHS FT
EK

Epiphany Kidd

Programme Co-ordinator
South Yorkshire Housing Association
VK

Vivien Kilgour

Associate Director of Operations
Bedford Hospital
DK

David King

In Reach Nurse
Worcestershire Health and Care NHS Trust
KK

Katie King

Head of Operations
Hilton Nursing Partners
DK

Daryl Knight

Deputy Head of Service
Hertfordshire County Council
PL

Peter Lacey

Director
The Whole Systems Partnership
AL

Alison Lee

Chief Executive Officer
NHS West Cheshire CCG
HL

Hee Hoon Lee

Deputy Director
Ng Teng Fong General Hospital
DL

Deb Lewis

Assistant Director of Operations
Cwm Taf University Health Board
WL

Wendy Lewis

Flow Programme Lead
AQuA
DL

Dr Jayne Little

Specialist Regisrar
Manchester University NHS FT
DL

Dr StJohn Livesey

Clinical Diresctor Urgent Care
NHS Sheffield CCG
CL

Chelliah Lohendran

Vice Chair for Patient Engagement Group
Meron Seniors Forum
LL

Lisa Loy

Housing for Independence Manager
Lincolnshire County Council
JM

Jen MacPhail

Senior Health Improvement Officer
Barnsley Metropolitan Borough Council
TM

Tracey Martin

ZM

Zoe Mayhew

Service Manager, Older People
Warwickshire County Council
CM

Catriona McClafferty

Clinical Team Leader, Therapies
Heart of England FT
KM

Kath McGrath

Deputy Chief Operating Officer
Cwm Taf University Health Board
HM

Helen McKenna

Senior Policy Adviser
The King's Fund
NM

Norman McKinley

Executive Director of UK Operations
British Red Cross
AM

Alison McLaughlin

Head of Social Care
Royal Borough of Greenwich
MM

Marina Mello

‎Communications, PR and Media Manager
British Geriatrics Society
DM

Dr Mike Meredith

Director
2020 Delivery
GM

Gordon Miles

Chief Executive
The Royal College of Emergency Medicine
TM

Tanya Miles

Head of Adult Social Care
Shropshire Council
AM

Angie Miller

Service Manager
Oxleas NHS FT
HM

Helen Millett

Head Of Services Unplanned Care
Northamptonshire Healthcare NHS FT
NM

Neill Moloney

Managing Director, Deputy Chief Executive Officer
Ipswich Hospital NHS Trust
SM

Stephen Morris

Head of Marketing
Hospedia
OM

Ossi Mosley

Assessment and Quality Manager
Oxfordshire Mind
CM

Cris Mulshaw

Head of Therapy
Salisbury NHS FT
JM

Julia Munro

Head of Contract Development
British Red Cross
MM

Mark Munson

Executive Director, Client Delivery
TeleTracking Technologies
SN

Sarvesvaran Navaratnam

Co-chair
ECC
DN

Dr Richard Newland

Chief Executive
CHS Healthcare
SN

Sharon Nicholson

Director System Flow Gloucestershire
NHS Gloucestershire CCG
CN

Claire Northover

Service Manager
Royal Borough of Greenwich
AN

Alyss Nowell

Occupational Therapist
Royal Berkshire NHS FT
DN

Derry Nugent

Project Co-ordinator
Healthwatch Northumberland
BO

Bernie O'Hare

Programme Lead
AQuA
DO

David Oliver

Visiting Fellow
The King's Fund
WO

William Oliver

Performance Improvement Manager
NHS Wales Delivery Unit
DO

David Orr

Chief Executive Officer
National Housing Federation
LO

Laura Osborn

Programme Manager, Integration and Partnerships
London Borough of Havering
LO

Laura Oxley

Team Manager
Hertfordshire County Council
KP

Keith Padmore

Volunteer
Royal Voluntary Service
JP

Jane Parke

Group Manager Direct Care
Derbyshire County Council
LP

Laura Parker

Clinical Team Lead
Heart of England FT
LP

Liz Patrick

Discharge Planning Practioner
West Suffolk NHS FT
JP

Julianna Payne

Specialist Discharge Planning Nurse
West Suffolk NHS FT
YP

Yvette Pearson

Principal Programme Lead Urgent and Emergency Care
NHS Dorset CCG
NP

Neil Penny

Joint Commissioner
NHS Gloucestershire CCG
JP

Jackie Perkins

Service manager
Northamptonshire Healthcare NHS FT
SP

Sam Pessoll

Service Lead Care Home Advisory Service
Derbyshire Community Health Service NHS FT
CP

Carl Petrokofsky

Specialist in Public Health
Public Health England
LP

Lou Pickering

Service Manager
2Gether Foundation NHS Trust
KP

Kate Pilcher

Director of Operations
Sussex Community NHS FT
JP

Jeremy Porteus

Director
Housing Learning and Improvement Network
JP

Joanne Powell

Service Improvement Manager
Aneurin Bevan University Health Board
OP

Osian Powell

Divisional Operation Director
Homerton University Hospital
PP

Pauleen Pratt

Board Member
Freebridge Community housing
HP

Hilary Pye

Service Manager
Royal Borough of Greenwich
AQ

Andrew Quigley

Operations Manager
Care Plus Group
DR

Dr Douglas Reid

Service Manager
Oxleas NHS FT
JR

Jas Rigg

Board member
Freebridge Community Housing
AR

Ann-Marie Riley

Deputy Chief Nurse
Nottingham University Hospitals
WR

William Roberts

National Lead, Enhanced Health in Care Homes, New Care Models Programme
NHS England
DR

Dr Dariusz Rudzki

Consultant Physician
University Hospitals Birmingham
SR

Su Ryan

Head of Therapies and Long Term Conditions
First Community Health and Care
RS

Reuben Saharia

Consultant in Emergency Medicine
Newcastle NHS Trust
RS

Reeja Sarai

Communications and Engagement Officer
Better Care Support team
LS

Liz Sargeant

Clinical Lead, Health and Social Care Integration
NHS Emergency Care Improvement Programme
ZS

Zuzanna Sawicka

Consultant in Elderly Medicine
Mid Yorkshire Hospitals NHS Trust
SS

Susan Say

Clinical Solutions Director
Hospedia
BS

Brenda Scanlan

Senior Assistant Director
Royal Borough of Greenwich
ES

Emily Scotney

Lead Physio Early Supported Discharge Team
Salisbury NHS FT
LS

Lynn Scott

Group Manager
Southend Borough Council
DS

Dave Semmens

Performance Improvement Manager
NHS Wales Delivery Unit
RS

Rosie Seymour

Deputy Director
Better Care Support team
TS

Tracey Sheridan

General Manager
South Warwickshire FT
DS

Dr Mark Simmonds

Deputy Divisional Director, Medicine
Nottingham University Hospitals NHS Trust
HS

Helen Simpson

Strategic Relationship Manager - Housing
Greater Manchester Health and Social Care Partnership
MS

Matt Simpson

Business Development
Google
SS

Steve Sinnott

Head of Research and Development
Places for People Living+
AS

Amy Sirrs

Commissioner
Warwickshire County Council
CS

Clare Skidmore

Strategic Lead, Influencing and Networks
Housing Learning and Improvement Network
DS

Donna Smith

Head of Service
Nottinghamshire Healthcare NHS Trust
DS

Dr Allison Smith

Head of Strategy and Development
The Royal Voluntary Service
GS

Graham Spencer

Group Manager
Derbyshire County Council
RS

Rosie Standeven

Policy Adviser
NHS Improvement
LS

Lesley Standring

Senior Transformation Lead
West Suffolk Hospital
MS

Michelle Stapleton

Group Director Integrated Care
Basildon and Thurrock University Hospital
TS

Tracey Stores

Health Care Co-ordinator
Durham Dales Health Federation
AS

Andrea Strudwick

Head of Site Operations
Ashford and St Peter's Hospitals NHS FT
NS

Nick Swift

Non Executive Director
East and North Herts trust
AT

Ann Taylor

Chief Executive Officer
Hilton Nursing Partners
RT

Rachel Taylor

Transformation Manager
Aneurin Bevan University Health Board
DT

Dr Sarah Taylor-Smith

Clinical Lead for Unplanned Care
NHS Guildford and Waverley CCG
NT

Neil Tester

Deputy Director
Healthwatch England
JT

Jan Thomas

Assistant Chief Operating Officer
Abertawe Bro Morgannwg University Health Board
LT

Luisa Thomas

Team Manager
Ashford and St Peter's Hospitals NHS FT
LT

Lisa Thompson

Associate Director Woolwich Community Services
Oxleas NHS FT
ST

Sarah Tomkins

Associate Director of Operations
CSH Surrey
DT

Deborah Travers

Service Manager
Oxleas NHS FT
BT

Ben Tunstall

Communications and Engagement Manager
Better Care Support team
AU

Augustina Uzoka

Delivery Manager- Urgent Care
NHS West London CCG
HV

Helen Vaughan

Joint Commissioning Manager, Dementia
NHS Gloucestershire CCG
DV

Dr Martin Vernon

National Clinical Director
NHS England
LW

Lizzy Ward

Royal Free Support Hub Manager
The Royal Free Charity
SW

Sarah Ward

Housing and Inclusion Team Leader
Maidstone Borough Council
JW

Jennie Washington

Independent Living Operations Co-coordinator
British Red Cross
EW

Emma Webber

Community Services Manager
Worcestershire Health and Care NHS Trust
CW

Carol White

Integrated Care Director
North East London NHS FT
DW

Dr Emma Wilkinson

Consultant
Ashford and St Peter's Hospitals NHS FT
SW

Sally Williams

Trust Engagement Lead
HelpForce CIC
SW

Simon Williams

Director of Adult Social Care
Local Government Association
NW

Nada Willieme

General Manager
Ashford and St Peter's Hospitals NHS FT
RW

Ruth Wilson

Programme Manager
Yorkshire and Humber AHSN
MW

Michelle Wood

Head of Housing and Health
Helena Partnerships
MW

Mike Woolf

Senior Manager
Deloitte
DW

Dr Fiona Wright

Consultant in Public Health
Greater London Authority
VW

Vicky Wright

Head of Patient Flow
Cornwall Partnership NHS FT
KY

Karen Yearde

Housing Manager
Oxfordshire Mind
DY

Dawn Youssef

Directorate Manager
Newcastle upon Tyne Hospitals NHS FT
JZ

Jamie Zanardo

General Manager
London North West University Healthcare NHS Trust

Hospedia

Digital technology is helping to transform the delivery and experience of healthcare. By leveraging digital transformation at the point of care, Hospedia is helping to improve visibility, accuracy, efficiency, safety, care and outcomes.

Hospedia’s point-of-care software and services are used at more than 160 sites across the NHS. Our patient flow software is the market leader, used at 60 sites across 15 NHS Trusts. By capturing data about activities, treatments and observations, our solutions support decision-making at the frontline, as well as provide an overall view of demand, capacity and delays.

Digital can help staff spend more of their time attending to patients and less time recording, calculating and checking. It can proactively monitor progress and alert staff, increasing accuracy and helping teams to prioritise to improve the flow of patients through the hospital and the wider care system.

British Geriatrics Society

The British Geriatrics Society is the membership association for professionals specialising in the healthcare of older people across the UK. Founded in 1947, we now have over 3,400 members, and we are the only Society in the UK offering specialist expertise in the wide range of healthcare needs of older people.

Hilton Nursing Partners

Hilton Nursing Partners are leaders in the provision of hospital discharge and admission avoidance services. Hilton have wide ranging experience of mobilising and running large scale discharge to assess services and have delivered excellent outcomes, with over 65% of patients remaining independent of funded social care. Hilton’s nurse led model, backed up by highly trained Trusted Assessors. OTs and HCAs has a track record of rapid mobilisation, and of delivering capacity improvement from day one.

In recognition of the impact on DTOCs of patients awaiting a residential care placement, Hilton have recently initiated a residential care avoidance scheme. This has so far enabled 80% of patients, who were in hospital awaiting a residential placement, to remain living independently at home.

References from satisfied commissioners are available on request.

The King's Fund

Registrations opens, exhibition and networking

08:30 AM 10:00 AM Orangery, ground floor

The breakfast session starts at 9.00am so grab your badge.
Heading to the Maynard theatre for some breakfast and refreshments on the lower ground floor

Breakfast session: bucking the trend in A&E performance

09:00 AM 09:45 AM Maynard theatre, lower ground floor

9.00am- 9.45am
Bucking the trend in A&E performance

  • Find out how Luton and Dunstable University Hospital NHS Trust transformed its A&E target performance. 
  • Hear how taking a holistic view of teamwork, tools and technology can deliver better patient flow.

Marion Collict, UEC National Operations Director, NHS Improvement

This session is hosted by Hospedia.

Speakers

Hospedia_Breakfast session-slides.pdf Download Link

Session one: Opening plenary

10:00 AM 11:15 AM Burdett theatre, ground floor

10.00am
Welcome and introduction

Siva Anandaciva
, Chief Analyst, The King's Fund

Learn more about Siva..

10.10am
Patient flow: a systemic problem for all agents to solve

Siva Anandaciva
, Chief Analyst, The King's Fund

10.25am
How emergency care could look different for an older person

  • A clinical vignette on what the best practice model across the whole hospital as a system would be. 

Professor Simon Conroy, Clinical Lead, Acute Frailty Network, NHS Elect

10.40am
System models that enhance co-operation with NHS trusts: the role of local government

Simon Williams, Director, Local Government Association

10.55am
Questions and discussion

Speakers

Simon Williams slides.pdf Download Link
Simon-Conroy-Slides.pdf Download Link
Siva Anandaciva-slides.pdf Download Link

Refreshment break, exhibition and networking

11:15 AM 11:45 AM Orangery, ground floor

Take the time to decide which of the 3 breakout parallel sessions you would like to attend after this tea break
Session 2

Breakout A: Preventing hospital admissions

11:45 AM 01:00 PM Maynard A, lower ground floor

11.45am
Welcome and introduction
Simon Bottery
, Senior Policy Fellow, The King's Fund

Learn more about Simon.

11.50am
Reablement service in Havering

Learn how Havering is securing extra bed capacity, avoiding delayed transfers of care and reducing readmissions to hospital.

John Green, Head of Joint Commissioning, London Borough of Havering

Laura Osborn, Intermediate Care Programme Manager, London Borough of Havering

12.10pm
The nursing home vanguards

See how integrating local health and care systems can improve the quality of support for care home residents.

William Roberts, Head of Health and Social Care, Innovation Unit

12.30pm
Questions and discussion

Speakers

John Green_ Laura Osborn_ Carol White slides.pdf Download Link
Williams Roberts slides.pdf Download Link
Session 2

Breakout B: Housing

11:45 AM 01:00 PM Maynard B, lower ground floor

11.45am
Welcome and introduction
The role of available housing in timely hospital discharge.

David Orr, Chief Executive, The National Housing Federation

11.50am
Panel discussion: innovative solutions housing can provide to avoid admissions and enable timely discharge

How to integrate care in action, reduce pressure on acute hospitals and help achieve savings for the NHS.

Carl Petrokofsky, Specialist in Public Health, Public Health England

Sue Adams
, Chief Executive, Care and Repair England

Jeremy Porteus
, Managing Director, Housing Learning Improvement Network

12.30pm
Questions and discussion

Speakers

Session 2

Breakout C: Internal flow within acute hospital

11:45 AM 01:00 PM Burdett theatre, ground floor

11.45am
Welcome and introduction

Liz Sargeant, Clinical Lead, Health and Social Care Integration and Allied Health Professionals, NHS Emergency Care Improvement Programme

11.50am
How to 'keep it simple': untangling the complex web of internal flow problems

Pete Gordon, Senior Improvement Manager, NHS Emergency Care Improvement Programme

12.00pm
The Ipswich hospital case study: how to reduce delayed transfers of care through establishing alliances

Find out how The Ipswich Hospital NHS Trust combined individual actions, process assessment and establishing good relationships to eliminate delayed transfers of care.

Neill Moloney, Managing Director, The Ipswich Hospital NHS Trust

Carolyn Tester
, Transformation Lead, The Ipswich Hospital NHS Trust

12.20pm
Harnessing the power of information: the role of the Nervecentre in Nottingham University Hospital

Hear how Nottingham University Hospitals NHS Trust reduced the number of patients waiting for beds and relieved pressure on its accident and emergency department.

Mark Simmonds, Consultant, Acute and Critical Care Medicine, Nottingham University Hospital

12.40pm
Questions and discussion

Speakers

Mark-Simmonds-slides.pdf Download Link
Neill Moloney slides.pdf Download Link
Pete-Gordon-slides.pdf Download Link

Lunch, exhibition and networking

01:00 PM 02:00 PM Orangery, ground floor

Enjoy lunch and networking in the orangery!
Session 3

Breakout D: From emergency admission to discharge

02:00 PM 03:00 PM Maynard A, lower ground floor

2.00pm
Welcome and introduction
Helen McKenna
, Senior Policy Adviser, The King's Fund

Learn more about Helen.

2.05pm
The role of ambulance service in patient flow

Learn how ambulance services can cope with the pressures of acute patient assessment.

Paul Gates, Consultant Paramedic, London Ambulance Service NHS Trust

2.25pm
REACT team at Wakefield hospital: a seven-day, extended hours service that provides a rapid holistic assessment for older patients on the acute unit

Learn how ongoing integration across primary, secondary and third sectors and REACT team members resulted in a significant number of patients being directly discharged from the hospital's acute assessment unit.

Zuzanna Sawicka, Consultant in Elderly Medicine, Mid Yorkshire Hospitals NHS Trust

Zuzanna will be joined for this presentation by a therapist and other members of the REACT team

2.45pm
Questions and discussion

Speakers

Paul Gates-slides.pdf Download Link
Zuzanna Sawicka slides.pdf Download Link
Session 3

Breakout E: Wider community support: the role of the voluntary sector

02:00 PM 03:00 PM Burdett theatre, ground floor

2.00pm
Welcome and introduction
David Buck, Senior Fellow, Public Health and Inequalities, The King's Fund.

2.05pm
How simple, everyday interventions can have a positive impact on people and patient flow

Hear how the British Red Cross with its presence in A&E departments and its innovative services help improve wider flow systems for better outcomes or the patients.

Norman McKinley, Executive Director of UK Operations, British Red Cross

Norman will be joined by a member of the British Red Cross and a volunteer

2.25pm
Home-from-hospital scheme in Leicester by the Royal Voluntary Service

Highly trained volunteers work with NHS hospital discharge teams to identify older patients who are most at risk of readmission. The scheme aims to reduce the cycle of readmission by creating a bespoke reablement package that helps improve physical function and emotional wellbeing.

Dr Allison Smith, Head of Strategy and Development, The Royal Voluntary Service

Allison will be joined by a volunteer and NHS Leicester City CCG representative

2.45pm
Questions and discussion

Speakers

Dr Allison Smith-slides.pdf Download Link
Norman-Mckinley-slides.pdf Download Link
Session 3

Breakout F: Managing relationships to improve patient flow

02:00 PM 03:00 PM Maynard B, lower ground floor

2.00pm
Welcome and introduction
Simon Bottery
, Senior Policy Fellow, The King's Fund

Learn more about Simon.

2.05pm
Panel discussion: Managing relationships to improve patient flow

Alison Holbourn, Deputy Chief Inspector of Primary Medical Services and Integrated Care and Lead in Local Systems Reviews, Care Quality Commission

Neil Tester, Deputy Director, Healthwatch England

Rosie Seymour, Deputy Director, Better Care Support team

2.45pm
Questions and discussion

Speakers

Refreshment break, exhibition and networking

03:00 PM 03:20 PM

Time for some networking and refreshments.

Closing plenary: Looking to the future

03:20 PM 04:45 PM Burdett theatre, ground floor

3.20pm
Welcome back
Richard Humphries
, Senior Policy Fellow, The King's Fund

3.25pm
The way forward: the future of patient flow systems

Discover the ways in which the Royal College of Emergency Medicine is developing strategies in partnership with the rest of the health and care system to improve patient flow.

Dr Taj Hassan, President, Royal College of Emergency Medicine

3.45pm
The challenge of caring effectively for older, frail patients

Learn about the work NHS England is doing to support the care of frail older people and avoid them experiencing delay in transfer between health and social care settings.

Professor Martin Vernon, National Clinical Director for Older People and Person Centred Integrated Care, NHS England

4.05pm
Putting the patient first

Hear about the optimal ways to design health and social care systems to manage the flow of patients.

John Bolton, Visiting Professor, Institute of Public Care, Oxford Brookes University

4.30pm
Questions and discussion

4:45pm
Close of conference

Speakers

Martin Vernon slides.pdf Download Link
Prof John Bolton slides.pdf Download Link
Taj Hassan slides.pdf Download Link

Close of conference

04:45 PM 04:45 PM